faq
faq
Frequently Asked Questions
Here you will find the answers to the questions most frequently asked by HOTEL INFO customers. Please click on the desired topic in order to open the questions and answers.
Where can I find contact information for a specific The Rich Hotel?
Contact information for the hotel (such as address, phone and fax numbers) is listed at the top of each individual hotel overview page. Please visit The Rich Hotel homepage to begin your search.
How do I find hotel accommodations for the physically challenged at a specific The Rich Hotel?
Please refer to the specific The Rich hotel page on therichotel.com for accommodation details including special requirements or services. If no specific information is listed, please contact the hotel directly or call our reservation center at +62542-8540022 for more information.
I Need To Change Or Cancel A Reservation
To change or cancel a reservation that is within the cancellation time frame, please click on the Check Reservations link.
How can I make a special request regarding my stay?
Special requests can be made when making your hotel booking online. Requests for rollaway beds, cribs and smoking preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.
What if I left an item at a hotel?
For lost items, please contact the hotel directly. If you can do so as soon as you realize your item is missing it is more likely that your item can be found. The hotel will then advise you on how to get the item returned to you.